Terms & Conditions | Villarosa Real Estate

Copyright

All material available or accessible from this Website is copyright material owned absolutely by Villarosa Real Estate Pty Ltd (ABN 18 617 569 874) and its related entities. No part may be reproduced by any process or means except in accordance with the provisions of the Copyright Act 1968.

Website Access

Please note that the Website format may vary slightly depending on your internet platform, personal computer settings such as screen resolution and text size. For the best experience, use the latest version of your browser, set text size to ‘medium’, and screen resolution to standard.

If you experience issues with the Villarosa Real Estate Website, contact our office on (03) 4242 4525.

Disclaimer

All materials on or via the Website are for general information only and subject to change without notice. The information is provided on the basis that readers make their own assessment and verify all representations, statements, and information.

Information on this Website is not a substitute for professional legal, financial, real estate, or other expert advice. Villarosa Real Estate Pty Ltd and its related entities disclaim all liability (including for negligence) for any direct or indirect loss, claims, expenses, or damage arising from use of this Website or linked sites.

This Website links to third-party sites operated externally. Villarosa Real Estate Pty Ltd takes care in linking but has no control over content or changes. Links are for convenience; access is at your risk. They do not endorse linked sites, organisations, products, or services. Villarosa Real Estate Pty Ltd is not responsible for third-party privacy policies, computer integrity, or content, and disclaims liability for any loss or damage from linked sites.

Villarosa Real Estate Pty Ltd accepts no responsibility for unsuitable, incomplete, or inaccurate material. No guarantee is made as to accuracy of information on the Website, third-party information, or linked sites.

Reasonable efforts are made to ensure accuracy, but no liability is accepted for loss or damage from reliance on the information.

Privacy Policy

In this Privacy Policy, “we”, “us”, and “our” means Villarosa Real Estate Pty Ltd (ABN 18 617 569 874) and our related bodies corporate, subsidiaries, and affiliates (Villarosa Real Estate), including officers, employees, contractors, and agents.

By providing personal information to us, you consent to our collection, use, and disclosure in accordance with this Privacy Policy (as amended) and any other arrangements between us. We may update this Policy by publishing changes on our Website. Check periodically for updates.

1. Our Commitment to Privacy

Villarosa Real Estate collects personal information in our real estate business and is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy applies to personal information collected via our Website and in our operations.

The APPs govern collection, use, disclosure, storage, security, and disposal of personal information. For more, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

2. Definitions

  • Cookies: Small text files stored on your device for record-keeping.
  • Personal Information: Information or opinion about an identified or reasonably identifiable individual (e.g., name, address, email, phone, date of birth, financial details, device ID, geo-location).
  • Services: Real estate sales, marketing, property management, appraisals, buyer's alerts, Openn Negotiation, and related services.
  • You/Your: Users of the Website or our Services.

3. Collection of Personal Information

We collect personal information necessary for our Services, including but not limited to name, contact details, property information, profession, transaction details, preferences, and photos/videos of properties.

Collection occurs when you:

  • Interact with our Website (e.g., contact forms, market appraisals);
  • Attend open inspections, auctions, or communicate with us;
  • Engage us for services (e.g., selling, buying, renting);
  • Provide feedback, enter promotions, or use buyer's alerts;
  • Supply business/financial details (e.g., ABN, credit information);
  • Interact via social media or third-party platforms.

We may also collect from third parties (e.g., credit reporting agencies, public sources) where permitted.

We collect only when consented or reasonably necessary for purposes below. If you refuse, we may not provide requested Services. Anonymity or pseudonym use is possible where lawful and practicable, but may limit Services.

4. Purposes of Collection, Use, and Disclosure

We use and disclose personal information to:

  • Provide and communicate about Services;
  • Manage inquiries, sales, rentals, appraisals;
  • Improve Services and Website;
  • Conduct market research, promotions, and direct marketing (with opt-out);
  • Process transactions, credit checks, referrals (e.g., mortgage brokers);
  • Administer, plan, research, and enforce agreements;
  • Comply with laws, regulators, or dispute resolution.

Direct marketing: We may send emails, SMS, or other communications. You can opt-out anytime by contacting us or using unsubscribe links. We comply with the Spam Act 2003.

We do not knowingly collect from minors under 18 without parental consent.

5. Disclosure of Personal Information

We may disclose to:

  • Employees, contractors, service providers (e.g., IT, marketing, payment processors);
  • Related entities, affiliates, marketing partners;
  • Third parties for requested services or promotions;
  • Credit reporting agencies (if applicable);
  • Authorities to comply with law;
  • Publicly if you post in open forums (e.g., social media).

We take reasonable steps to ensure recipients protect your information.

6. Overseas Disclosure

We do not currently disclose personal information overseas. If we do in future (e.g., cloud storage), we will ensure compliance with APP 8 (reasonable steps to ensure recipient complies with APPs).

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure (both physical and electronic).

8. Access, Correction, and Complaints

You may request access to or correction of your personal information (subject to exceptions under the Act). Requests should be in writing. We may charge a reasonable fee.

For complaints about privacy, contact us (details below). We will investigate and respond. If unsatisfied, contact the OAIC at www.oaic.gov.au.

9. Contact Us

Privacy Officer Villarosa Real Estate Pty Ltd 271 Latrobe Terrace, Geelong, VIC 3220 Phone: (03) 4242 4525 Email: [email protected]

 

This Policy is effective as of January 2026 and supersedes prior versions. Continued use constitutes acceptance.